Frequently Asked Questions
Customization Services
What is the minimum order quantity (MOQ) for wholesale?
Our standard MOQ is 500 units per SKU. Contact us to discuss flexible options for new partners.
Can I customize products with my brand logo?
Absolutely! We provide:
- Custom packaging (boxes, labels, inserts)
- Product design tweaks (colors, materials, sizes).
- Note: MOQ applies to custom orders.
How long does the customization process take?
- Design approval: 3-5 business days
- Sample production: 7-10 days
- Mass production: 15-30 days (based on order size).
- Urgent production available upon request.
Are there setup fees for customization?
A one-time $150 design fee applies for new projects. This covers 3D mockups and 2 sample revisions.
Product Information
What materials are commonly used for bedding?
Common materials include cotton (breathable, durable), microfiber (soft, affordable), silk (luxurious, temperature-regulating), and bamboo (eco-friendly, moisture-wicking). For example, cotton sheets are ideal for all seasons, while silk pillowcases reduce hair friction.
How to choose a comfortable pillow?
Consider your sleeping position:
- Back sleepers: Medium-firm foam or down pillows for neck support.
- Side sleepers: Thick, fluffy pillows to fill shoulder gaps.
- Stomach sleepers: Soft, flat pillows to avoid strain.
What are standard bed sizes?
Common sizes include:
- Twin: 39" × 75" (for kids/single sleepers).
- Full/Double: 54" × 75" (for couples with limited space).
- Queen: 60" × 80" (most popular for couples).
- King/California King: 76" × 80" / 72" × 84" (spacious options).
How to measure for a fitted sheet?
Measure the mattress depth (usually 8–12 inches) and add twice the depth to the length/width. For example, a 12-inch deep mattress requires a sheet with dimensions +24 inches (e.g., 60" × 84" → 84" × 108").
What bedding is best for summer?
Opt for lightweight materials like linen or bamboo, which wick moisture and promote airflow. Choose light colors (e.g., white, pastels) to reflect heat.
How to stay warm in winter?
Use flannel or fleece sheets, add a down comforter, and layer with a mattress pad for insulation.
- Consider a heated blanket for extra warmth.
- Note: Always refer to product care labels and store policies for specific details.
Ordering & After-Sales
What are your shipping options?
We ship globally via:
- Sea freight (ideal for large orders, FOB terms)
- Air express (DHL/FedEx for urgent orders)
Do you offer international shipping?
Yes! We ship to over 50 countries. Shipping costs vary by destination.
How long does shipping take?
Standard shipping takes 1-2 months.
Are your products safe certified?
All products comply with:Otex-100,BSCI,Sedex,FSC,UKCA,VDA,Certificates available upon request.
Who do I contact for urgent orders?
Email: homeliving@saintycorp.com
